Edopia Online Terms and Policies

Edopia Online is a community of students, parents, and educators. Like every community, we have a set of guidelines that outline how we work together and interact. This ensures that everyone’s rights are respected and their responsibilities to the community are clearly understood. 

 

What follows will not address every issue that will arise; however, we have attempted to provide universal guidelines and principles for our users by which to abide.  If you wish to report a violation of any of the policies outlined below, or have any questions or need assistance, please write to us through the Help Desk, which can be found in your Schoology account.

How We Choose Our Educators

All educators on Edopia Online are educators who have real-world experience teaching at our school, Edopia, which is based in Islamabad, Pakistan. These educators are expertly trained and are chosen based on the following: 

 

● Expertise and enthusiasm to teach in a specific field. 

● Experience and creativity as an educator. 

● Commitment to a student-centered approach to learning using critical thinking, problem-solving, and engagement strategies. 

 

Our educators are top-notch professionals, fluent in written and spoken English, and have the technical expertise to run online classes. 

 

Is Edopia Online the Right Choice?

We at Edopia Online believe that children are biologically predisposed to take charge of their own education. When provided with the freedom and means to pursue their own interests within a setting that is safe, they bloom and develop along diverse and unpredictable paths, and acquire the skills and confidence required to meet life’s challenges. Lessons, assignments, tests, and grades are aids and formative tools for the children, not an end in themselves. Edopia Online is the right choice for you if:

 

  • You want your child to have a well-rounded personality. 

  • Your child is the sort who will actively seek interests and can make good decisions on their own.

  • Your child will ask for any help that they may need from adults

 

Student Safety 

 

At Edopia Online, we are serious about safety! All educators at Edopia Online are partners in ensuring that the learning experience is as safe as possible for students.  Any breaches of the safety guidelines by educators will result in investigation and possible removal. If you, as a parent, have any safety concerns about a child or their environment, report it immediately to Edopia Online through the Help Desk at Schoology, and we will follow up as a priority. 

 

  • Class Management Safety: All educators are present in the classes from the beginning of class until it ends to ensure there are no lapses of safety, and we also ask students to have their video on for the whole lesson. 

 

  • Technology Safety: Online classes are by invitation only and students join from within Schoology. Schoology accounts are password protected to prevent any outsiders from entering the class, so please do not share your password with anyone else as it can end with the suspension of our services. Educators always control the functionalities in the meetings to ensure that students cannot share inappropriate content. 

 

  • Communication Safety: All communication between parents, students, and educators should take place through Schoology. Educators must strictly not contact the students outside of the class to discuss personal issues or share their personal contact information, and parents must never interrupt a class to discuss their issues while the class is in session. 

 

  • Class Content Safety: The content of what is taught can represent a safety risk when it is controversial, divisive, racist, vexing, or inappropriate in any way. Some of the key areas to avoid are mental health, drugs, and alcohol, religion, politics, and race when they are not specifically part of the course curriculum. If any of these topics are brought up in class by any student, the student will be warned that this is not appropriate in an Edopia Online classroom. If they persist, it will likely end in the removal of the student from the class and suspension/termination of their account. 

 

  • Student Privacy Safety: No information about students, including their photo or their work outside of classes, will ever be shared by an educator. Edopia Online does not share personal contact details (phone, social media ID, email) amongst themselves. In case anything is transmitted via the student’s video of a personal nature (or in the background), the educator should immediately turn off the student’s camera and discuss the issue in the personal messaging forum of the video class.  

 

Enrollment Policy

 

Parents can sign their children up for our classes and packages through our Edopia Online website, but please note: Enrollment status is based upon timely fee payment, so please make sure all dues are cleared according to the deadlines listed under “Payment Policy”. The students are expected to have basic at par grade-level skills, as a prerequisite.

For Core Classes: 

  • Students can only join a class at the start of the month, and enrollment for the month will be closed off by the fifth of each month. All classes run in monthly cycles. Please note that enrollment is not guaranteed after submission of the firm and is subject to the availability of seats, and mid-month admissions won't be a practice.

  • We cap each of our classes at 12 students, meaning that there will not be more than 12 students for every teacher. 

  • Classes are offered all year long, but please note that the educators may not always be the same, i.e. during the summer months or if/when an educator decides to take leave.

  • Please note that there is no process currently to sign a student up for recurring classes through our website. You will have the option to sign-up for new courses every month through a course sign-up form which will be sent to you via the Schoology Help Desk by the end of every month. 

 

For Nanodegrees:

 

  • All nano degrees start in the first week of every month

  • The list of these nano degrees is generated on the 1st of every month. By the 15th, you should have made your selection

  • Payment for Nanodegrees will follow the same schedule outlined in the “Payment Policy”.

 

Payment Policy:

 

We believe in offering flexibility. With Edopia Online, parents can customize depending on the needs of their child. The breakdown is as follows: 

 

Core Courses (Literacy/Numeracy) PKR 7800/month/subject

Nanodegree: PKR 5000/month/elective

Bundle: Literacy, Numeracy, 2 Nanodegrees 20600 PKR/month

 

How to Pay: Fee bills are generated using PayPro, and you will receive the invoices through email and SMS on the primary contact number provided in the waitlist form. Paypro allows parents to pay their fees in a variety of ways including cash, cheque, and online banking. If you do not receive an invoice or if there is a discrepancy in the billed amount, please contact the admin through the Schoology Help Desk. 

 

Discounts: Annual subscription purchases for any of the offerings are given with a 15% discount. In case of an annual bundle purchase, Edopia Online will reach out to you every month via email and Help desk so you can choose your nano degrees (nano degree offerings change every month). 

 

Payment Deadlines: A fee bill will be generated by the 16th of every month, and it must be paid by the 22nd. We will send a new fee bill with late charges of PKR 500 added to the original one with a due date of 28th. In case the payment is not cleared by the 28th of every month, the enrollment will be suspended.

  

Suspended Enrollment: To remove the suspension from your enrollment, you are required to pay the fee bill with the late charges. Any classes missed owing to late payment will not be compensated. 

 

Nonpayment of Dues:  If dues are not cleared in advance, your account will be locked and you will not be able to access the class. Once dues have been cleared, our team will unlock your account, but you will not be offered make-up classes for the ones that have been missed due to nonpayment of dues. 

 

 

Refund Policy

 

For the benefit of all users interacting through the Edopia Online Platform, the following describes situations in which a parent may ask for and/or be entitled to a refund. Please note that all refunds are not guaranteed and that they are subject to a review process. This Refund Policy is also subject to change. In the event there are any changes to our Refund Policy, we will keep you and others in our community informed and updated through Schoology. 

 

Situations in which parents are entitled to a full/partial refund:

  • Parents receive a full refund if they find that the educator has behaved inappropriately.

 

Situations in which parents are not entitled to a refund:

 

  • Parents are not entitled to a refund if the learner misses a class for any reason. However, educators will facilitate and can provide a class recording, if requested. 

  • If a child leaves Edopia Online in the middle of the month, they will not receive a refund for the remaining classes.

 

 

Class Policy

 

Technology: Before classes, please make sure that you are familiar with Schoology. To help, our team has created an induction course that will guide you through the platform. Additionally, please make sure that your laptop or computer is sufficiently equipped with a working camera and microphone as Edopia Online will not be responsible for any classes (or class time) missed due to hardware or connectivity issues. We also ask that you find a quiet corner for your child so that they and the rest of the class can focus. In case you are facing any issues while logging in to the LMS, please let us know info@edopia.org so that we can help you in resolving the issue. 

 

Class Scheduling: Core classes meet up to 4 times a week and elective classes meet up to 2 times a week. The timetable is not flexible, and cannot be altered to suit specific requirements. Families must review the timetable in advance before signing up for the classes. 

 

Federal Holidays: If a class falls on a holiday, Edopia Online will not offer a make-up class. Parents must view the academic calendar, sent with course listings every month to make an informed decision about their purchase.

 

Timely Attendance: We expect students using our services to be on time for their classes. Please keep track of your class schedule as Edopia Online will not send notifications and/or reminders. 

 

Student Late Attendance: If a student is late for any reason, the educator will still remain online for the entirety of the class and will behave professionally. The educator is not, however, required to make up for lost time due to your child’s late arrival.

 

Student Absences: If a student is unsuccessful in attending a lesson, they can request their educator through Schoology to share materials. However, no make-up class will be offered. In case a student misses a class, it is their responsibility to catch up with the lessons by watching the recorded videos. The video sessions will be emailed to them via email on request.

 

Nano degree Certificates: We provide each student with certificates upon completion of their nano degree; however, we do require at least 80% attendance. 

 

Progress Reports: If you would like to be informed of your child’s progress, you can request a written report for the core subjects up to 4 times a year by contacting the teacher through Schoology. 

 

Parent-Teacher Meetings: If for any reason, you would like to meet with the teacher, a parent-teacher meeting can be requested; however, these meetings will have an additional cost of PKR 1000, and can only be scheduled on a Friday or Saturday.

 

Assignments

All disciplines have their own tabs on Schoology, and assignments must always be submitted via Schoology. Students will also receive feedback for their assignments via Schoology. ​The purpose of sending homework at Edopia is to help children become self-disciplined. Any homework that does not meet this goal is not sent. Parents are not expected to help children with homework. However, they must ensure that if homework is assigned, the child attempts it.


 

Communication Policy

Our Communication Policy provides guidelines for all members of our community. We do our best to ensure that all interactions between educators and parents are safe and seamless. 

If you have any issues with any user of our services, and if you are not sure that you will be able to handle a situation with composure, you are welcome to contact our support staff for help by writing to our team through the Schoology Help Desk.

 

Parent-Teacher Communication: Please be respectful of the educator and the rest of the students in the class, and refrain from interrupting the class for any reason. All communication with the educator should be directed through the Schoology platform. No teacher will be responsible for addressing any issue that is communicated by the parent directly during classes or via their email inbox.

 

In-Platform Communication: Edopia Online uses Schoology as our learning management system. Parents and students receive their Schoology IDs at the time of admission, and we use this platform to make all announcements. Regular updates, learning material, and assignments are posted on Schoology every week. The Schoology platform provides parents and students with the ability to leave messages, post respectful feedback, and access educational material intended for the student’s learning.  In order to help educators maintain professionalism and to keep in line with these policies, we require all communication to happen within Schoology. Please note, however, that the educator may not respond before the next working day. To streamline all communication, we ask that parents contact the school by clicking the message icon on their screens (top right corner) and directing all their queries to the “Help Desk”. All communication via the Help Desk in Schoology can be monitored by Edopia Online, which means that we can ensure that parents and students receive timely responses to their questions. Edopia Online cannot be held responsible if, for some reason, an educator does not respond to any messages from parents/students that have not been communicated over Schoology.  

Privacy: Do not ask for any user’s personal information, including but not limited to date of birth, phone number, email address, or National Identification number. Edopia Online will record video sessions of the class, which will be used primarily to i) assist students who have missed a class and wish to catch up, only through a written request by the educator; and ii) used by Edopia Online to provide feedback to the educator. In the rare instance, we may review these class recordings for instance of impropriety. These videos and recordings will not be used outside of Edopia Online and/or for parents and students who have not paid for classes through the Edopia Online Platform, so please do not share with your family or friends. All courses and materials are owned by Edopia Online, and any unauthorized use could be legally held against you.     

 

Professionalism: Contact made with users must be respectful and free from arguments. Every member of the Edopia Online community has a right to be respected for their individuality and members of our community are expected to treat educators with respect. Parents are not allowed to interject ongoing classes to talk to the teacher, no matter how brief the discussion is. The request for all meetings should be made via the Help Desk.

 

Student & Parent Code of Conduct

 

The Edopia Online team reserves the right to remove anyone from the community who does not follow these guidelines, upon formal inquiry.

 

Student Guidelines

  • Every student has a right to be respected for their individuality and is expected to treat all others (students and educators) with that same respect. 

  • Time for each class is limited, so ensure that you come to the class prepared and stay focused on the topic being discussed. 

  • Come to every class on time.

  • Video check-in is required from every student at the beginning of each class to verify their identity for safety purposes. 

  • Do not share any personal information in the classes (like address, phone numbers, online IDs etc) with other students or with educators for safety purposes. 


Parent Guidelines

 

  • Please support your child to understand the importance of appreciating diversity in others and behaving with respect at all times. 

  • Please help your child to be aware of their schedule, be prepared and be on time for classes.  

  • Ensure your child is familiar with online safety fundamentals, including not discussing their personal information with others. 

  • Feedback or questions are welcomed on Edopia Online’s classes, systems and interactions. However, parents are asked to also be respectful in their approach, i.e. never interrupt a class.

  • Please keep all communication with other community members and teachers on Schoology. 


Removal Policy

 

Our team may take strict action that may result in the removal of your learner from a class conducted by Edopia Online if we find that:

  • You and/or the student continuously disrupt classes;

  • You and/or the student have violated any of the other Edopia Online policies.

 

Depending on the offense and the violation of terms, the situation might warrant a combination of two or more of the following actions, depending on the offense and the violation of our policies:

  • Cancel your current and/or related classes, without issuing any course refunds;

  • Suspend you from using Edopia Online services for a set period of time;

  • Suspend or terminate your Edopia Online account; or

  • Contact law enforcement or seek legal remedies.

If you wish to report a violation of this Removal Policy or any other Edopia Online policies, or have any questions or need assistance, please contact our team through the Help Desk on Schoology.